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FULFILMENT POLICY

Pickup and delivery.

The available handover method is shown on each deal and begins only after manual payment verification.

Phase 1 policyThese terms apply to Lotfleet’s merchant-only wholesale marketplace and should be read with the information shown on each deal and invoice.
01

Pickup

An authorised representative may collect from the stated warehouse after a pickup slot is confirmed. Identification, authorisation and the deal reference may be required at handover.

02

Delivery

Delivery is available only when displayed on the deal. Charges, serviceability and any required insurance or documentation must be confirmed before dispatch.

03

Packaging and serial record

Lots are prepared against the confirmed inventory list. Merchants should verify package count, visible condition and serial-number documentation at receipt.

04

Delays and failed delivery

Estimated dates are not guarantees. We will share available updates when a carrier, address, weather, compliance or operational issue delays handover. Additional costs caused by an incorrect address or unavailable recipient may be charged where applicable.

05

Report a fulfilment issue

Record visible package damage before opening, retain packaging and contact support promptly with photographs, the deal code and delivery acknowledgement.